Orleans Bath and Tile provides commercial tile repair for offices, retail spaces, restaurants, and multi-unit properties across Ottawa and Orléans. Cracked tiles replaced, failed grout repaired, and wall-floor transitions sealed — with minimal disruption to your business operation.
Commercial tile problems tend to announce themselves in one of two ways: a visible crack that's becoming a liability concern, or a wet-area failure that's allowing water into the wall or floor structure. Both situations benefit from a fast, correct repair — not a band-aid that delays the problem by six months.
Commercial Tile Repair Services
Cracked and Broken Tile Replacement
Individual cracked, broken, or hollow tiles removed and replaced. Before setting replacement tile, we assess whether the surrounding substrate is sound — hollow tiles from insufficient thinset coverage are often a sign of a wider installation problem. We address the actual cause, not just the symptom.
We source matching tile from Ottawa-area suppliers. Send photos of the tile and any markings on the back — we'll identify the closest available match. For tiles that were installed more than a decade ago, an exact match is sometimes unavailable; we'll advise on options before proceeding.
Grout Removal and Regrouting
Failed, cracked, or missing grout removed and replaced in the affected zone. Commercial-grade sanded or unsanded grout matched to existing colour. Grout joints in commercial floors take more abuse than residential applications — we use the appropriate product for the traffic level.
100% Silicone Caulk at Wall-Floor Transitions
Movement joints at wall-floor transitions are commonly filled with grout in commercial spaces — incorrectly. Grout is rigid; a change-of-plane joint experiences movement from building settlement, temperature change, and foot traffic. That movement cracks grouted joints. We remove the grout and fill the joint with 100% silicone, which remains flexible and maintains the seal.
Shower and Wet-Area Waterproofing Repair
Wet-area tile failure in commercial settings — staff washrooms, gym showers, restaurant wet areas — often involves failed waterproofing at the substrate level. We assess whether the issue is surface-level (grout joints, silicone) or systemic (membrane failure). We'll give you an honest assessment of what's required before proposing a scope of work.
Large Format Commercial Porcelain Installation
New commercial porcelain tile installed over properly prepared substrates. 12×24 and larger format commercial tile set with correct thinset coverage — back-buttering technique ensures full contact and eliminates hollow spots that fail under foot traffic and cleaning equipment.
Priority Response for Trip-Hazard Situations
Cracked, raised, or missing tile in a commercial floor is a liability issue. If you have a tile failure that creates a trip hazard, call us directly at (613) 981-8903. We treat these situations as a priority and aim to assess within 48 hours.
How Commercial Tile Repairs Are Scoped
Every commercial repair starts with an assessment. We look at the tile, the substrate, the grout condition, and the transitions. We tell you what we see and what's required — not what maximizes the invoice. A small repair done correctly is better for everyone than an unnecessary full replacement.
For situations where a tile is unavailable, the grout match is imperfect, or the repair zone is large enough that a partial repair would look worse than a full zone replacement, we'll say so. You'll have the information you need to make a decision before work begins.
Serving Ottawa and Orléans Commercial Properties
We serve commercial properties across Ottawa and Orléans — office buildings, retail units, restaurants, multi-unit residential, and institutional spaces. For washroom repairs and wet-area work, see also our tile installation and tile repair pages.
Frequently Asked Questions
Can you match existing tile that's been discontinued?
Often yes. Send photos or bring a sample tile — we'll source the closest available match from Ottawa-area tile suppliers. In cases where a match isn't achievable, replacing the entire floor zone or switching to a complementary material is sometimes a better long-term solution than a poor colour match.
How quickly can you respond to commercial tile repair?
We aim to assess commercial repair requests within 48 hours. Situations where cracked or missing tile creates a trip hazard in a commercial space are treated as a priority — contact us directly by phone.
Do you work in occupied commercial spaces?
Yes. We can schedule tile repair work during off-hours or on weekends to avoid disrupting your business. Discuss your operational schedule when requesting a quote and we'll plan accordingly.
